Eagle • Patient Sortal (Company Profile)

Patient Sortal is a leading digital health provider focused on facilitating the reentry of returning citizens into society by providing timely healthcare services. Our mission is to bridge the gap between release and access to Medicaid, ensuring a smooth transition and reducing the burden on emergency healthcare services.

800

returning citizens receiving healthcare through Patient Sortal

3,000

soon-to-be returning citizens on the waiting list for Patient Sortal services

Over $2M Saved

by state Medicaid through partnership with Patient Sortal *

*$2M is calculated based on the state's average savings by partnering with Patient Sortal and the patients currently managed. We project over $2M in savings at this time.

Impact Story

Kenny L. Eck, M.S.
Founder & Chief Executive Officer at Patient Sortal

A member was released from Prison 2 months ago after being incarcerated for 24 years. Patient expressed concerns about not knowing how to navigate the world and having difficulty in his placement at the halfway house.

Patient first faced difficulty retrieving his medications. As his care manager Amy helped him receive all his medications. Due to Patient criminal charges, he was denied his first home plan.

Patient expressed concerns of feeling down and depressed. Patient submitted a second home plan to his parole officer and was able to move out of the halfway house and be reunited with his family. With Amy's help, Patient now is working at a temp agency and is driving his own vehicle. Patient also was able to change his pharmacy over to a pharmacy near him where he is able to get all his medications without any issues. During the monthly check-ins, Patient expressed he was grateful for the help Patient Sortal has been able to provide for him. He has not had an emergency room visits.

Patient was released from prison 2 months ago. Patient was very angry due to his housing placement. Patient was also out of his medications, one of which was a mood stabilizer and the other of which was helping him with his sobriety. Patient contacted Amy to request assistance with picking up his medications and providing the right insurance information to the pharmacy. Patient stated he went to the pharmacy and was told his insurance was not active. Patient was very upset stating the pharmacist was rude to him and that he just wanted his medications.

Amy called several times to the pharmacy to try to rectify the issue. The last time she called the pharmacy she had Patient on one line and the pharmacist on another line while he was there in person. Patient was heard on the line screaming and threatening the pharmacist. The pharmacist informed Patient he would no longer be able to pick his medications up at this location and advised him to leave immediately as the cops were being called. Amy was able to de-escalate the situation via telephone by informing Patient she would speak to the pharmacist and have his medications transferred to a different location and pharmacy. Amy apologized to the pharmacy on his behalf and then was able to get Patient's medications transferred to a CVS. Patient was not able to pick his medications up until the following Monday due to restrictions with his home plan.

When Amy arrived back to work on Monday morning she followed up with the patient as well as his Case manager through BIAPPA. She was able to confirm Patient picked his medications up. Patient also apologized for the incident that occurred on Friday and stated he had been without his medications for some time. Patient was then able to advocate for himself to request a behavioral health appointment to address his feelings. All appointments were scheduled for Patient and he is now doing much better. Additionally Patient has requested that Amy send him reminder texts for his appointments and other pending tasks as he has a brain injury and has issues retaining information and remembering things. He has also not had any hospital visits since engaging with us.

Testimonials

"Joined Patient Sortal to get healthcare and they did way more than I could ever imagine."

"My main concern was getting medical stuff together when coming home, the fact that yall actually helped during the transition changed my life. I'm better, made it stress free."

"I've never had any other provider ask "How I was doing?". "Patient Sortal checks in every month, they really care, always keep in touch, hard times, good times, didn't really matter, they were always there."

Play

Lloyd Rose

"Patient Sortal helped me in numerous ways, including finding housing, a primary physician, mental health therapy, and a psychiatrist. As someone who had just been released from prison, finding a doctor was incredibly difficult, but they were there to support me. I owe them a great deal of gratitude. They are truly good people."

Lloyd Rose

"I needed doctors right away and without yall, I know I wouldn't have gotten those appointments"

"I've been out since July 22', my parole officer used to come every week, now it's every 3 months, they're happy and content, I'm responsible, Mental health is stable, meds are managed, been in college for 6 months now, see my parents every month, got my license back, got the care I need to stay healthy, and you guys covered it all and were the start of it all."

Drag to Scroll

From the Eagle Insights

Every Square Inch

Capitalism needs a new heart… but it doesn’t need a new nervous system.

Stories of Direct Impact from the Eagle Community